Refund policy

Return Policy

At Roz Jewelry Shop, we want you to love your purchase. If you are not completely satisfied, you may request a return under the following conditions:

Return Eligibility

• Items must be returned within 7 days of receiving your order.
• Items must be unused, unworn, and in original condition.
• All items must be returned in their original packaging.
• Any item that shows signs of wear, damage, or alteration will not be eligible for a refund, exchange, or store credit.

Return Process

• To initiate a return, please contact us with your order details.
• Once approved, you will receive instructions on how to send your item back.

Return Shipping

• Customers are responsible for all return shipping costs.
• We recommend using a tracked shipping method, as we are not responsible for lost or damaged returns.

Refunds, Exchanges & Store Credit

• Once your return is received and inspected, you may choose between:
  • Refund to your original payment method, or
  • Exchange for another item, or
  • Store credit for future purchases
• Refunds, exchanges, or store credit will only be issued if the item meets all return conditions.

Important Notes

• Items that are worn, used, or not in original packaging will not be refunded, exchanged, or credited.
• Shipping fees (if applicable) are non-refundable.